Shipping & Delivery Policy
Last Updated: September 15, 2026• Comprehensive physical transit & instant digital delivery terms
Express, tracked physical shipping across all major pin codes in India.
Tamper-evident luxury packaging with full transit insurance for all jewellery.
Automated instantaneous download links delivered in under 30 seconds upon payment.
1.Physical Goods Shipping (Jewellery & Luxury Cosmetics)
At Sanab, we prioritize the secure and timely delivery of our premium handcrafted jewellery and luxury cosmetic products. Every parcel is packed with extreme care under strict CCTV surveillance in tamper-resistant, discreet packaging.
Processing & Dispatch Timeline
- Standard In-Stock Products: Orders are processed and prepared for dispatch within 1 to 2 business days after order confirmation.
- Custom & Made-to-Order Fine Jewellery: Custom-sized rings, personalized engravings, or bespoke certified diamond pieces require 3 to 5 business days of master craftsmanship before shipment.
- Dispatch Notification: Once handed over to our courier partners, an Air Waybill (AWB) tracking number and direct live tracking link will be sent via SMS, WhatsApp, and email.
Estimated Transit & Delivery Times
- Metro Cities (Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata): Delivered within 2 to 4 business days post-dispatch.
- Tier 2 & Tier 3 Cities & Rest of India: Delivered within 4 to 7 business days post-dispatch.
- Remote / Special Locations: Up to 7 to 10 business days depending on regional connectivity.
2.Shipping Charges & Free Delivery
- Complimentary Shipping: We offer 100% Free Standard Shipping on all prepaid domestic orders across India.
- Cash on Delivery (COD): Where applicable, COD orders may incur a nominal convenience fee of ₹99, which is non-refundable in the event of an order return.
- Express Courier Option: Priority overnight courier services (where available in select metros) can be selected during checkout for an additional expedited freight charge.
3.Trusted Logistics Partners & Transit Insurance
To ensure safety and reliability, Sanab partners exclusively with top-tier tier-1 logistics providers:
- Logistics Network: BlueDart Express, Delhivery, DTDC Prime, and specialized secure couriers (such as Sequel Logistics / BVC Logistics) for high-value fine jewellery shipments.
- 100% Comprehensive Transit Insurance: All physical jewellery parcels are fully insured during transit against accidental loss, damage, or theft until successfully signed for and received by you.
- Tamper-Evident Security Seals: If the outer cardboard or polybag seal appears opened, torn, or re-taped with non-Sanab tape, please refuse delivery and notify our concierge immediately at +91 62905 64679.
4. Digital Vault Products Delivery (Instant Delivery)
For all digital goods (educational masterclasses, digital presets, CAD jewellery design files, software assets, templates):
- Turnaround Time: Instantaneous electronic delivery (typically within 10 to 30 seconds of confirmed Razorpay transaction).
- Delivery Channel: Instant on-screen download links on the checkout confirmation page, along with an automated email dispatch containing private Google Drive / CDN download links and access credentials.
- Persistent Account Access: All purchased digital resources remain permanently accessible under your registered Sanab account under the My Orders / Library tab.
- Zero Shipping Fees: There are no shipping, handling, or delivery charges for any digital goods.
5.Order Tracking & Delivery Attempts
Once your shipment is picked up:
- You will receive periodic tracking alerts via SMS and email at every stage (Dispatched, In Transit, Out for Delivery, Delivered).
- Our logistics partners will make up to 3 delivery attempts before returning the package to our fulfillment center (RTO).
- In the event of an unsuccessful delivery due to incorrect address or unreachability, re-dispatch charges may apply.
Shipping Inquiries & Support
If your parcel is delayed, tracking has stalled, or you need to update delivery instructions:
Concierge Email: hello.sanab@gmail.com / logistics@sanab.com
Helpline & WhatsApp: +91 62905 64679 /
Operating Hours: Monday through Saturday, 10:00 AM – 7:00 PM IST
Dispatch Hub: Garhara, Barauni, Begusarai, Bihar, India, 851126