Privacy Policy
Last Updated: September 15, 2026• In Compliance with the Information Technology Act, 2000 & DPDP Act
1. Commitment to Your Privacy
At SANAB (“we”, “our”, or “us”), we recognize that your privacy is of paramount importance. This Privacy Policy sets out how we collect, handle, store, use, and protect your personal information when you visit sanab.in, purchase our handcrafted luxury jewellery, order bespoke cosmetics, or license downloadable digital goods.
By accessing or using our platform, you consent to the collection and handling of your data in accordance with this Privacy Policy.
2. Information We Collect
We collect information that you provide directly to us, as well as data gathered automatically when you browse our boutique:
A. Personal Identification Data: When creating an account, requesting a consultation, or checking out, we collect your full name, email address, mobile phone number, billing address, and physical shipping address with PIN code.
B. Order & Transaction Details: Records of products purchased, order IDs, invoice amounts, digital licenses generated, delivery instructions, and return/refund records.
C. Device & Browsing Information: IP address, browser type, operating system, device identifiers, referral URLs, pages viewed, time spent on pages, and standard analytics log data.
3.Payment Information & Razorpay Security
All electronic payments on Sanab are securely processed via Razorpay Software Private Limited, an RBI-authorized and PCI-DSS Level 1 compliant payment aggregator.
- Your sensitive payment details (Credit/Debit Card numbers, CVV, Card Expiry dates, Net Banking credentials, UPI PINs) are encrypted using bank-grade 256-bit SSL encryption.
- Sanab does NOT collect, view, or store your credit/debit card numbers or banking passwords on our servers.
- Tokenized transaction references provided by Razorpay are stored solely for order verification, reconciliation, and authorized refund processing.
4. How We Use Your Information
We utilize the collected data strictly for legitimate operational purposes:
- To process, pack, insure, and deliver your physical jewellery and cosmetic orders.
- To generate and email instant download links, digital access tokens, and tax invoices.
- To provide order tracking updates, SMS/WhatsApp delivery status alerts, and concierge customer service.
- To authenticate user sessions, prevent fraudulent transactions, and maintain platform security.
- To comply with statutory tax laws, GST filing regulations, and e-commerce recordkeeping requirements under Indian law.
5. Sharing of Information with Third Parties
We do not sell, rent, trade, or barter your personal information to third parties for advertising or marketing purposes. We only share necessary data with trusted service providers who adhere to strict data confidentiality agreements:
- Logistics & Courier Partners: Secure national courier services (e.g. Blue Dart, Delhivery) receive your name, shipping address, and phone number exclusively for order fulfillment and OTP delivery verification.
- Payment Gateways: Razorpay for processing digital payment authorizations and automated refund disbursements.
- Cloud & Communication Providers: Encrypted cloud hosting and transactional email/SMS gateways for invoice dispatch and OTP verification.
- Legal Authorities: When strictly required by court order, statutory law, or governmental authorities in accordance with applicable legal provisions.
6.Cookies & Local Storage
Our website uses essential session cookies and browser storage to maintain your active login status, retain items in your shopping bag, remember currency preferences, and compile aggregated performance analytics. You may configure your browser settings to reject non-essential cookies, though certain shopping features may be impaired.
7.Your Rights & Data Deletion Requests
Under applicable Indian privacy guidelines, you have the right to access the personal data we hold about you, request corrections to inaccurate information, or request deletion of your account and personal identifiers (subject to mandatory statutory tax and accounting retention requirements).
To exercise any of these rights, please email our Data Privacy desk at privacy@sanab.com or contact our Grievance Officer below.
Grievance Officer & Privacy Contact
In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the name and contact details of the Grievance Officer are designated below:
Grievance Officer: Mr. Rohit Verma (Head of Compliance & Customer Trust)
Entity Name: Sanab Luxury Retail & Digital Ventures
Email: hello.sanab@gmail.com / hello.sanab@gmail.com
Telephone Hotline: +91 62905 64679 (Mon–Sat, 10:00 AM – 6:00 PM IST)
Postal Address: Garhara, Barauni, Begusarai, Bihar, India, 851126
We aim to acknowledge all privacy and data protection grievances within 48 business hours and resolve them within 30 days of receipt.